Highline-Autos.com wroteI've had the people at the 1-800 number proved all sorts of wrong information, even as simple as, "we don't cover BMWs...", which obviously isn't true. Like I said, modules are covered, the housings are not.
Trenton O. Gibson
tgibson@highline-autos.com
Highline Autos
Direct: 602.909.9216
Office: 480.348.0777
The person I talk to owned a BMW and was quite aware of the situation and did say they are quite expensive and yes, they are covered. I can look up another file that we have paid for.
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Highline-Autos.com wroteI'll have to go back in and do a phone call with them and just try to rephrase it like housing versus the bulb burning out versus quit working ect just see what they say. Just see what another representative will comment I was talking to a claim representative cause that's what I specifically asked for. But if they're telling their consumers that call and that they do coverage and their bamboozling people with that that's a lawsuitI've had the people at the 1-800 number proved all sorts of wrong information, even as simple as, "we don't cover BMWs...", which obviously isn't true. Like I said, modules are covered, the housings are not.
The contract is the contract, and when a claim comes it, the contract is what is referenced. Another tell tale sign is the BMW CPO coverage does not cover the housings either.
Trenton O. Gibson
tgibson@highline-autos.com
Highline Autos
Direct: 602.909.9216
Office: 480.348.0777
swainbmw wroteWhat they tell people on the phone really has no bearing on what is covered, the contract does.I'll have to go back in and do a phone call with them and just try to rephrase it like housing versus the bulb burning out versus quit working ect just see what they say. Just see what another representative will comment I was talking to a claim representative cause that's what I specifically asked for. But if they're telling their consumers that call and that they do coverage and their bamboozling people with that that's a lawsuit
As far as the laser lights are concerned, only the modules for the turn signal and DRL's can be replaced and are covered. The LED/lasers are in a unit that can't be serviced and needs to be replaced. Those are not covered by any VSC out there that I now of.
TurtleBoy wroteMaybe if I send them this diagram, they would be able to refer to what is covered that might be an easier way of finding outWhat they tell people on the phone really has no bearing on what is covered, the contract does.
As far as the laser lights are concerned, only the modules for the turn signal and DRL's can be replaced and are covered. The LED/lasers are in a unit that can't be serviced and needs to be replaced. Those are not covered by any VSC out there that I now o
TurtleBoy wroteCorrect, and this is the same with all OEM branded coverage and top tier extended warranty coverage.As far as the laser lights are concerned, only the modules for the turn signal and DRL's can be replaced and are covered. The LED/lasers are in a unit that can't be serviced and needs to be replaced. Those are not covered by any VSC out there that I now of.
Below is the wording from BMW Platinum VSC, Page 5 Paragraph P: UNDER THE PLATINUM COVERAGE PLAN, ANY OF THE FOLLOWING PARTS AND/OR SERVICES: GLASS, LENSES, SEALED BEAMS, BODY PARTS AND/ OR PANELS, LIGHTS, LASER LIGHTING, FUSES, BULBS -INCANDESCENT, XENON AND LEDS, BULBS...
Trenton O. Gibson
tgibson@highline-autos.com
Highline Autos
Direct: 602.909.9216
Office: 480.348.0777
GOLFFRR wroteGOLFFERR,if you would like to give the gals a buzz they can dial you in with a quote no problem. just follow the info here in the first post of the thread. if you have any issues hearing back after 24hours just buzz me via PM on here everyday and can follow up for you
https://f80.bimmerpost.com/forums/showthread.php?t=1676787
Since you work for a California BMW dealer (Camarillo), could you provide clarity about California residents buying extended warranties from in-state vs out-of-state BMW dealers? In other threads in this forum, there have been comments that (because of the California consumer protection laws), California residents must buy VSCs from California (at least licensed) dealers. If I recall correctly, you stated that we could purchase them from any US dealer. If correct, are there nevertheless advantages, such as in enforceability, for a California resident to buy from a California dealer? Thank you!
AlanCA wroteVery good questionGOLFFERR,
Since you work for a California BMW dealer (Camarillo), could you provide clarity about California residents buying extended warranties from in-state vs out-of-state BMW dealers? In other threads in this forum, there have been comments that (because of the California consumer protection laws), California residents must buy VSCs from California (at least licensed) dealers. If I recall correctly, you stated that we could purchase them from any US dealer. If correct, are there nevertheless advantages, such as in enforceability, for a California resident to buy from a California dealer? Thank you!
Would love to hear confirmation of that from GOLFFRR or another rep.
Vos wroteWelcome to the forum. What is your definition of each? Or are you referring to when the coverage starts?From what I've heard (from non-California BMW reps), non-CA dealers can sell the BMW VSCs to CA residents as an addon plan instead of in-service plan.
Would love to hear confirmation of that from GOLFFRR or another rep.
Is the BMW Platinum transferable? If you sell the vehicle can you get the prorated amount back?
Jeepin Jason wroteThe BMW Platinum is transferable for a small fee to a private buyer. The owner of the extended warranty must initiate the transfer. It is not transferable if you trade it in at a dealer or sell it to someone like Carmax.Really confused on which way to go here. I am between the BMW Platinum and the GWC Warranty/Easy Care Platinum VSC for my low mileage X5.
Is the BMW Platinum transferable? If you sell the vehicle can you get the prorated amount back?
If you sell your car you can get a prorated refund minus any claims they have paid out.
Timmer-Bimmer wroteThis is pretty standard form all legitimate coverage providers. We apply pro-ration amounts as a credit on trade in for coverage on the purchased vehicle for a reduction or complete elimination of additional out of pocket expense on future coverage.The BMW Platinum is transferable for a small fee to a private buyer. The owner of the extended warranty must initiate the transfer. It is not transferable if you trade it in at a dealer or sell it to someone like Carmax.
If you sell your car you can get a prorated refund minus any claims they have paid out.
Trenton O. Gibson
tgibson@highline-autos.com
Highline Autos
Direct: 602.909.9216
Office: 480.348.0777
Jeepin Jason wroteSince your comparison shopping between 3rd party plans and Bmw VSC, I would definitely also get a quote on the Fidelity Platinum plan and compare the cost of that to the Bmw VSC & to the Gwc plan. I was surprised at how much of a price difference there was between them. Since you have Low miles, it should be on the lower end as far as cost.Really confused on which way to go here. I am between the BMW Platinum and the GWC Warranty/Easy Care Platinum VSC for my low mileage X5.
Is the BMW Platinum transferable? If you sell the vehicle can you get the prorated amount back?
All of these are transferable to a third private party and all of them you can get a prorated refund if you need to cancel. Just read the specific terms on all of them for the fine print, etc. I received a quote for 11 years of total coverage Through Fidelity Platinum on a newer M60i for under $6K which was a fantastic price(If a longer plan is needed). So just do your due diligence as a consumer.
TurtleBoy wroteThanks --Welcome to the forum. What is your definition of each? Or are you referring to when the coverage starts?
Addon - Coverage start date/milage begins at date of contract signing
(additional X years, Y miles from today - understanding effective date/milage is likely less due to BMW's 4 year/50k mile warranty)
In-service - Coverage start date/milage begins at the in-service date of the vehicle
(total years, and miles from when the vehicle was initially sold)
Is it correct that the extended warranty won’t show there? If something happens after the new car warranty expires, do I simply show the contract? Does BMW have this info on some back end profile for my car not visible to me?
Looking to understand this now and not in four+ years should something happen then.
AnalogDreams wroteThat is correct, they no longer show in MyGarage. Dealers should be able to see it and I always recommend calling Safe-Guard to verify the coverage.I bought a BMW VSC plan for my new X5 but the extended warranty isn’t showing in My Garage for my car. I was told this is normal and it won’t show there. But my scheduled maintenance extended plan does show there. So in my mind this doesn’t make sense.
Is it correct that the extended warranty won’t show there? If something happens after the new car warranty expires, do I simply show the contract? Does BMW have this info on some back end profile for my car not visible to me?
Looking to understand this now and not in four+ years should something happen then.
TurtleBoy wroteFYI, Per my experience this is a total waste of time as I did this per your previously recommendation and Safe-Guard was rather perplexed as to why I was calling to confirm the coverage.That is correct, they no longer show in MyGarage. Dealers should be able to see it and I always recommend calling Safe-Guard to verify the coverage.
My 0.02, one is better off inquiring with their servicing BMW dealer as the coverage is visible to them via ‘Key Data’, under ‘Service Contracts’
SCA wroteLike any customer service line, the level of service and attitude depends on the person you talk to. The one I did was very helpful, gave me the coverage information and end date. Asked if I needed anything else an thanked me for calling.FYI, Per my experience this is a total waste of time as I did this per your previously recommendation and Safe-Guard was rather complexed as to why I was calling to confirm the coverage.
My 0.02, one is better off inquiring with their servicing BMW dealer as the coverage is visible to them via ‘Key Data’, under ‘Service Contracts’
TurtleBoy wroteThank you for confirming! I’ll check with them.That is correct, they no longer show in MyGarage. Dealers should be able to see it and I always recommend calling Safe-Guard to verify the coverage.
SCA wroteI’ll confirm at my first service at the end of the year. Thank you!FYI, Per my experience this is a total waste of time as I did this per your previously recommendation and Safe-Guard was rather complexed as to why I was calling to confirm the coverage.
My 0.02, one is better off inquiring with their servicing BMW dealer as the coverage is visible to them via ‘Key Data’, under ‘Service Contracts’
TurtleBoy wroteThanks for confirming this, too!Like any customer service line, the level of service and attitude depends on the person you talk to. The one I did was very helpful, gave me the coverage information and end date. Asked if I needed anything else a thanked me for calling.
AnalogDreams wroteI tell all of our customers to just keep a copy of the contract with them in the vehicle glove box. The first page, the cover sheet, is really all the service department needs to get things moving. It will be the same procedure with all legitimate coverage.If something happens after the new car warranty expires, do I simply show the contract?
Trenton O. Gibson
tgibson@highline-autos.com
Highline Autos
Direct: 602.909.9216
Office: 480.348.0777
Highline-Autos.com wroteI tell all of our customers to just keep a copy of the contract with them in the vehicle glove box. The first page, the cover sheet, is really all the service department needs to get things moving. It will be the same procedure with all legitimate coverage.
Trenton O. Gibson
tgibson@highline-autos.com
Highline Autos
Direct: 602.909.9216
Office: 480.348.0777
Decided to keep it for at least another year .....about to roll out of warranty.
Thinking and not thinking about extended VSC. What BMW is ever happy once out of warranty.....
Haven't had any major repairs although the most recent one.....they did end up replacing a module on the rear strut . A quick lookup of the part was at least 1K. I did even account:add in what -diagnoistgic fee, programming time of said module-, and the sensor they replaced would might have entailed if this was OOP as a final repair. I'm sure Murphy law will strike and transfer case will start showing issues 3 months out of warranty. Then freon due to a leak in the evaporator. And or what I believe is my HOT V drinking the Green Kool Aid.....but strangely since the last visit 9 months ago (in which nothing was fixed but they topped it off-overfilled beyond the max fill line), it doesn't appear to have dropped or lost any coolant since that visit. $ for $ when we discuss repairs like above, my trusted Indy would probably cost the same or potentially more for the repair...
