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BMW NA called me back and they didn't place blame on AT&T specifically. They said they know it's not working and will let me know once they work through it with their partners at AT&T. They also said they cannot even tell me what the SIM is, which is what AT&T was asking me for. He said he added me to a list so I'll get notified once it's fixed. I'll still keep trying every so often though...
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