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Not sure if you figured it out, but for stuff that’s unable to be diagnosed by my SA or one of the techs, I usually get the shop foreman. I’ve had to road test with the foreman at my dealership twice to fix something that was such a small thing, that it created a bigger problem. Luckily, I am 2 for 2. I would only use the shop foreman if you’re not getting the attention or service you expect stemming from an issue. Your issue sounds like that, so I would definitely consider it. No one is going to fault you.
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