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Had the same problem with vanished climate rules and experience mode. Tried to update apps and services via option button on installed apps screen - no luck, restarting idrive several times, locking/unlocking, deleting driver profiles - no luck either.
In my case solution was to delete car from connecteddrive account and add it again. All apps (experience mode, caring car, automated windows and climate rules) were recovered in a minute or two.
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