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I am so confused. It always seems like I find actual information on this forum about our cars. My sales guy, who is a professional charged with selling the XM, knows about 30% of what I know about the car, from specs to functionality.
Now I call the parts guy and get incorrect information. Is the training really that bad? Also, there was not a "genius" available when I took delivery. I did not need one anyway. But the existence of that position probably means that sales people don't need to know their product well anymore. I'm just old school in the sense that if I were to sell something, I would know it in and out.
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