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I've done quite a few brake jobs in my lifetime, most recently on GF's Rav4 and her SinL's Kia, I replaced the rotors/pads on both those cars (of course total parts cost on each of the cars was under $300!).
If you don't replace the rotors you risk the possibility of "pulsating pedal" from a warped rotor. you also risk excessive brake squeal.
From the shops perspective it's not worth the hassle having to do the job over (for free) if either of those problems arise from not replacing the rotors, and I don't blame them.
If you DIY you could save a chunk of money but if you're not a DIY guy then yes, most definitely have them replace both the rotors and pads.
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2024 X5 X40i Tanzanite Blue / Tartufo Merino
Past Bimmers: 1600/2; E36 M3/4/5; 740; 328 Conv (wife's); 128 Conv (wife's)
Past Beemers: K1200RS; R100 GSPD; K1200 LT; R1100 RT; R1150 GS
Assorted Porsche's over the last 20+ years
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