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There's an SIB for this issue (84-02-20). My 2020 X3MC had the issue and was resolved with a software update.
Excerpt from the SIB:
Remote 3D View cannot be launched In the BMW ConnectedDrive App. CAUSE Software error in the Advanced Telematics Module 2 (ATM2). CORRECTION Program the vehicle.
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'11 Z4 30i (retired);'11 X3 28i (retired); '15 M235i Stage 1 Dinan (recalled & crushed); '16 M235i Stage 3 Dinan (retired); '15 X3 28i (retired); '14 328i (retired), 2019 X3M40i (retired); Loaded '18 X1 (retired); Loaded '20 X3MC DG, Black/Tan Merino (retired); Loaded '23 X1 Cape York green and Red/Black interior; '23 Audi A4 Allroad Progressiv
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