Quote:
Originally Posted by Real Dodger
I don't know if I saw this story in BP or somewhere else, about someone returning snowtires to Nordstoms. The irony, of course, was that Nordstroms has never sold tires.
The store in question had taken over the retail space where a Sears (?) had been, and an older customer had come in not realizing a new store had replaced Sears. Amazingly, they issued a refund for the tires.
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This is true, I worked at Nordstroms as one of my first jobs in the late 90’s and they used this example as to their quality of customer service. This example occurred like in the 60’s or something, though.