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Apparently there's 18 bolts that need to come out to remove a cover, and then a "special tool" used to engage neutral. (Something like that anyhow)
When I had to have mine towed it was a similar ordeal where the first guy couldn't do it, second guy was "authorized" by the dealership to use "skates" and drag it onto the flatbed, he had a heck of a time doing it because with the tow hook being to one side the car won't pull straight onto the ramp.
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