Quote:
Originally Posted by BBock727
What does "loyal" mean if you are complaining about having to have a membership for 6 months before your new purchase for a rebate??
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Loyal to me is proven by my over a decade of ownership of their brand. Loyalty is sticking with them despite some of their well known and documented class action lawsuits / recalls on previous models. They define me as loyal because they gave me the loyalty rebate.
Changing rules midstream on customers is dishonest. I don’t mind a rules change, but give current customers time to adjust. Maybe announce the new policy and note it goes into effect in 6 months. I already ordered and they have my money. I can’t go back and join 6 months into the past.