Quote:
Originally Posted by rockhead
Same number but at first, do not select an extension and then it will transfer you to a voiceprompt menu asking you what you want where you can say 'production status'. Then it asks for your prod number, then it gives you an automated update on your status. After that you have the option to ask for and talk to a live customer service person. Maybe there is another way to do it, but that has been my method. I hope that is helpful.
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I thought you can feed the prod. number automated with pause and you land on the right prompt on IVR.