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I got the same call. However, I made it clear to BMW:
From a technical perspective, it should not be that difficult to re-install the touch screen. It's a matter of determination for BMW to make customer as happy and as loyal as possible.
In the end, if BMW takes good care of affected customer, the future business they earn would far exceed the small cost that they pay for the retrofit. Anyone thinks of COSTCO's generous return policy? they win customer's heart and customer goes shop there more as returns.
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