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Resolved!
After almost 5months, 20 plus calls to connected drive team and genius team, countless hours I filled the complain on BBB. A customer service rep reached out to me. He help expedite the ticket with connected drive team. The connected drive team didn't do any thing but asked me to take it to the service center.
The service center found a bulletin to update software for TCU. And, boom it started working.
They also updated the idrive software to 11/2019.55 not 03/2020. Service center did not even have to contact the connected drive team.
Now all the features on the connected drive app work. Lets see how long this last now!
Thank you all for great suggestions!
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