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Originally Posted by RyBMW
Do they give loaners if you didn't buy from them?
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I've been going to Denville BMW (formerly Gearhart BMW) for service in excess of 5 years, and they are the best. I'm on my second BMW, neither of which were purchased from them, but they have always treated me with the utmost respect. And YES, they do give you loaners even if you didn't buy from them. But loaners are not given for simple items like oil changes.
Hope that helps!