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Made some progress it appears BMW connected drive DE did activate the car on their side. I got a new screen so I know the communication is possible, the car is talking. I have European Maps and this is why they can try to activate. They are being very helpful with the whole process. Since it shows active on their side I do not see any apps or connected drive features. They are now passing my case on to the engineering department.
Pic is the new option after selecting a bmw Assist option.
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