The software may have improved since May, when I got mine, but you may want to remove the VIN from the app (if it's listed) and uninstall your ConnectedDrive app. Only install back after you get delivery of the car. When the ESA is setup properly by the dealer the car should automatically show up in the CD app after logging back in. In my case I didn't have to add it manually.
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2019 X5 40i M-Sport
07/2020.54 -> 11/2020.50 -> 03/2021.50 -> 07/2021.85 [All OTAs]
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