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      02-13-2019, 01:52 AM   #41
autoart
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Drives: 2009 335i e90 M
Join Date: Oct 2010
Location: socal

iTrader: (8)

I'm in socal, I bought my car from Crevier BMW in Santa Ana. Its a large dealership, and the 2 times I have svc there it was a hassle, but they have a lot of loners and their 30 miles away from me.
Then I went to Monrovia BMW, about 10 mile away 50% I get a loner. My 1st svc adviser was a dick, so I complained. Service manager changed my adviser to Mat Clark. Way better experience.
I only go to the dealer when I have to, for recalls or if their running a good svc deal. Its the people that make or brake it 75% of the time.
You can go out to eat and have good experience or a bad 1 just because of the server. same food, same place.