Quote:
Originally Posted by 787Pilot
Here is a post that I posted last year. Some criticized me for it. But I believe the tides may have turned now. Also, since I wrote this, my new 2020 X5 M50i arrived. It makes the same noises and is now in the shop with half of the engine apart. It has only 1400 miles on it since September 2019. It's been spending the past few months in my garage bleeding oil like it was having its monthly. They say it's the passenger side valve cover gasket and it took the technicians 5 days so far just to tear it down.
"I'm going to say something here and some of you will agree with me, lots of you will disagree and possibly criticize me heavily, and the others will say nothing but agree with me silently. But the fact is, these new X5's are NOT quality cars. Let me explain.
I had a 2016 X5 5.0 and after 2 years, it developed a problem. I don't know how serious the problem was because the dealer was never able to fix it. Now I said the dealer "was never able" to fix, which doesn't qualify the seriousness of the problem but rather the quality of the dealership. I don't want to go into details but let's just say after it elevated to replacing the automatic transmission, that was it for me. Also on that note, if the dealership has to begin removing major parts, forget about it. Your car will never be the same!
So, the factory finally agreed to buy back my car and left me in a spot of having to decide if I wanted to go down this road again. By the way, this was the second X5. I previously had a 2007 and the experience wasn't a walk in the park either. But it was repaired correctly. Anyway, after some thought and after surprising news that BMW was going to the G05, I decided to order another one.
Now "customer service" wise, the dealership management has been the best. I dealt exclusively with the General Manager and this guy is uncannily the best at customer service than anyone is at anything else. He even gave me a new G05 to drive while I waited for my order at no charge for the entire 2 months.
So, I order the X5 equipped just as my previous 5.0 but with nearly every bell and whistle, including the M Sport Package. The car was superb for 2 full months. It was a looker too in Black Sapphire. People would pull me over just to take a look and ask questions. But as I said, "for 2 full months". When we began having warm weather here in California. It seemed to fall apart overnight. Its plastics pieces began to click and pop. It always sounded as if someone was buckling and unbuckling the rear seatbelts when driving over small bumps in the road and uneven surfaces, even though no one was in the backseat. The door jams began to squish and creak. It sounded more like an old Ford from the 60's instead of a modern $90K, technology filled SUV like I "thought" I had. I was devastated!
After months of installing and removing and reinstalling Teflon tape, driving around with BMW Technicians climbing back and forth from the front seat to the rear seat to the cargo area trying to figure out where the clicking and popping noises were coming from, I gave up and lost every ounce of feeling I had for this car. I love cars! I actually teared up when the 2016 had to be returned. I have no feelings for this latest venture down the road of creaks, clicks and pops.
It's been really hot here in California for the past few weeks. But it cools down late at night. One night on a day when my 2019 X5 had not been driven at all, I raise the garage door to let in the cooler air and it set there and began popping like someone was shooting off fireworks. The noises were coming from all the plastic components on the exterior of the car. If you grab the rear bumper cap right behind the rear wheel, the entire area flex more like a plastic blanket instead of a sturdy part.
Fortunately, the dealer agreed not to put me back through the experiences I was having just about a year ago. Though the factory wants patience in trying to repair this car, the dealer said "No way" and agreed themselves to accept the car back. But! I just ordered a new one to see if the 3rd time is the charm. But! I am really, really concerned! And if that was not enough, the dealership again provided me with a new G05 to drive while I wait. They PDI'ed it and gave it straight to me. Two hours later, I was back at the dealership because this car had problems with the Navigation system that required 3 hours of servicing. But that was not the biggee for me. It also had the same clicking and popping sound from the rear interior and doors when driving over small bumps in the road and uneven surfaces that I began to experience after the weather turned warmed.
The reason I took the time to write this "story" is because I know everyone cannot be having all these glowing experiences I read here. I also know I cannot be the only one who is having these problems. Even the dealership spoke to the factory and asked, "Why do you keep sending us these 'pieces of s**t cars'?" Like I said, the dealership has been fairly honest with me.
Again I want to say. I love the BMW X5 with the V8. It "drives" like no other SUV I've driven, even the more expensive and more powerful ones. I just wish they would put as much attention into the structure of the car as they have into its power and technology."
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I'm going through the exact same situation, but mine is a 2019 750i. At my wits end with all the noises. Currently working with corporate to figure a solution, I'm hoping they buy it back as well. Funny part is that my previous car was a 2015 X5 and it was solid as a rock. I thought I was upgrading to their flagship, but now I miss the X5. Just writing to let you know that I feel your frustration.