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I am not but,
When mine got spotty like that we played hell with 'tech support' trying to nail down the problem (over the course of 3 years). Multiple new routers (which is the SOP answer to everything, the did you try turning it off/on answer).
Turned out the problem was the line outside was corroded inside the plastic. Guy cut back to god wire and put new end on, alls well.
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