Quote:
Originally Posted by TurtleBoy
differences in the Luxury Seating packages between the pricing guide and the Configurator early in the MY. The poster was the only person here to be told this by their dealer and others specifically asked their dealer about it and was told there was no problems with the ventilated seats.
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Again, though, all of that was exactly the same as our scenario with maybe one difference: in our case it was BMWNA -> BMW AG Regensburg whereas in this case it's BMWNA -> BMWNA Spartanburg which obviously BMWNA owns/operates. (is that meaningful? dunno ...)
It seems where the problems happen (and happened in our case) are the country-specific config communications between the importer and the factory; Any errors cascade into the docs/websites, the dealers really have no idea, and the question becomes if the errors are caught in time before cars start down the line. (in our case they originally thought it was just a documentation error)
It's not a big deal if the cars are dealer orders (and of course we don't find out about those), but if they're priority 1s then customers end up finding out.
In this case, hopefully you're right and it ends up being a paperwork screwup vs something that made it to the factory. (BMWNA would know for sure)