Quote:
Originally Posted by First BMW
Quote:
Originally Posted by DocPJ
First BMW,
From the various posts I have read, the process seems to vary from person to person. My recommendation is to contact BMW NA first to get the ball rolling, then buckle in for a long process. Prepare to have your patience tested.
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Is there a generic number to contact them or is there a contact that has been used that I can reach out to..I dont mind being Patient just dont want to wait forever |
To engage BMW NA, I sent an email to CustomerRelations@bmwusa.com. I wanted a written communication for my records. A customer service advisor was immediately assigned to my case and I communicated with her multiple times while my request for a buy back was reviewed by the regional management team.
I live in NC where the lemon laws are more favorable to the consumer versus Texas. I've had a loaner since day 1 of my car being serviced but having a loaner doesn't toll the lemon law clock in NC.