Quote:
Originally Posted by Jackcz
I am going through the same problem. My dealer can’t make it work. Not that he does not know what to do, but the system is not responding properly. My subscription status in BMW Connect is renewed, but the App still shows it expired.
Could you possibly share the dealership name in NJ, that managed to resolve this problem. I’m in Queens.
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Sorry to hear you're having this issue, I'm located in suburban Chicago. I'd ask your local dealership to start a case and they should be able to get it elevated with the ConnectedDrive support team to help you get it fixed. The ConnectedDrive team member I spoke with is based in NJ and they support dealerships around the country.
I'll check in with my service manager to see if there is any relevant case or process data that might helpful. The ConnectedDrive team member I spoke with noted that BMW is aware of the key renewal issue and is working to implement a fix in future release (timing unknown).