Quote:
Originally Posted by X7NJ
What did you score for the BMW question on the 1 thru 10 scale..1? ��
Was there a place to write additional comments?
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Let's say it was on the lower end of the spectrum...but yes there was an open comments section. I addressed the communication issues but did exclude the dealer from the commentary.
If it did impact the CA, which it may have given his quick response, then lesson learned on my part. That being said, it's a bit misleading to offer a survey from BMW and hold the CA completely responsible. The CA's shouldn't suffer for the technical aspect of the car, just the sales and customer service. In that area, he did very well.