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      02-24-2020, 12:01 PM   #15
Private First Class
CMBX23's Avatar

Drives: 19' X5 50 M-Sport
Join Date: Jan 2020
Location: CT/NY

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So when I brought it in this morning for service, I told my advisor the “symptoms” eg. ammonia smell upon cold start. The first thing he says is “I don’t think we’re gonna be able to help you with that” so immediately I’m annoyed and say what do you mean? There’s clearly a smell and it’s not normal to smell like that so you HAVE to do something for me, and let’s just let the mechanic see if he can figure it out. I feel like they’re being completely lazy, and I usually have received very good service at this location, with the same advisor mostly. When I mentioned it needed a software update he told me it’s up to date (which it’s definitely not) and that the car gets it automatically over the air. I argued both of those statements with him as well and told him to have it updated. He said he’ll look into it and let me know, hopefully it doesn’t take too long to diagnose.