Quote:
Originally Posted by Delgv
Hey,
You are my hero!!!
What is the process point of contacts to get it done? You mentioned your car still has the US TCU/TCB. So no parts change? Did you had to pay anything? Where did you get it done? Uhhh! lots of questions for you!
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Hi,
I contacted the connected drive in the states and I was told, as you mentioned, to send the paperwork which I did. Later on I received an email. See below.
Dear Customer,
Thank you for contacting BMW Assist Customer Care.
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Vehicle is an U.S spec vehicle. Furthermore, the ConnectedDrive services are delivered by a Simcard embedded in the vehicle TCU that allows vehicle to connect with all services. This SimCard is registered for the U.S market. Therefore, technology will not operate in other countries.
Once vehicle returns to the United of States, military vehicles must go through a process called the Warranty Validation Process. For further information please email:
Validations@bmwna.com.
After this is completed, please reply under this email tread so we can check the account and advise with further steps.
Now i am frustrated
s
So close!