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Originally Posted by jimbg
Can you give details on how you contacted them? I can find the web page where you type in a question and get a list of stock answers.
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Im going through a re-purchase so I was already in active conversations. The initial contact was through the toll free number to HQ. From there I was speaking with them - they had visibility into the current status.
I'm not so sure about their strategy. Feels a little like the spring break beaches in Florida. As soon as a worker reports a case of COVID it creates a more problematic shutdown than one that allows a pause to address weaknesses.