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Personally speaking, BMW is not new to the game of auto sales. I find it unacceptable that owners cars are down while waiting for parts. When designing products, part of the job is predicting spares usage at various points along the ownership experience. Predictors are assigned to each part based upon failure rates and design-to-wear life's and that algorithm then goes to procurement. Procurement is linked with sales so they know where the products are going and in what quantity and therefore order the parts and send them to the spares warehouses around the globe.
I can see waiting for parts that ended up very low on the expected replacement algorithm but even those parts may be required in the case of accidents.
That's the way its supposed to work and the way I would expect BMW to work. Spares should be at the warehouses in parallel with the sales of the cars.
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