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I can see it in my Connected Drive, and its also greyed out.
This can mean:
1. Its not yet available here in Australia, possibly dependent on a coming S/W release.
2. Its available but our cars dont support it.
3. Its part of one of the other service packages.
I hear the July 2020 S/W release will have some major new stuff in it, so it could be the one.
I doubt our cars don't support it, so that rules out 2, and I've done some searching in the other packages where sometimes they bundle up lots of services - and couldn't find Remote Engine Start - so probably rules out #3.
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