Same issue here, I believe the issue is on AT&T's end. When you go to their site and select a vehicle the only 2019 option they have is a 328i. I don't think their system has been updated for the new X5's yet. Not sure why it would matter as I assume the tech is the same in each vehicle.
I had my dealer resubmit the number and still nothing, next option is to get a specialist in to look at the car, but I don't think that is the issue as they can call the number on my account and it goes to the car.
I think we just have to wait for AT&T to catch up given how new the car is.
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