Tried everything but no luck
I tried both though the idrive and the phone.
The phone presents two ways to do it either open BMW connected or enter a code. None of which worked they both presented the error message which I've attached below.
I even rebooted the idrive system (by holding the on off button for 30 seconds) still no luck.
The other question I had was when I put the phone into the tray, and as it says "be aware of the notifications on the device" if I click the open the connected app option, nothing happens after this.