Quote:
Originally Posted by Ilyam5
Thank you for the update.
That is the issue a lot of us are having. And BMW did not help with that at all.
Vin number for the car is associated with the IMEI of the sim installed in the car cell modem.
Genius national number had no clue how to find IMEI for my car
BmW dealership has no clue
So you are saying - call BMW assist from the car button? or is there a national phone number?
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Call BMW Assist 1888-333-6118. Ask for your car's IMEI number, you will have to go through whole verification process. Once you get the number, call ATT at 1866-595-1222 ask for the IMEI number linked to your vehicle mobile number, if it's not the same, ask them to do a IMEI swap and change it to the number from BMW. It will take little time, since they will need to submit a RTS ticket for someone to manually change it. It took about 6 hours for me to take effect. All p-sim functions should come back online once ATT updates their system.
I think if you go through BMW/dealership, they will escalate this to someone that can contact ATT to do the change.