Quote:
Originally Posted by Steve45e
Ah OK. Less than I expected, but I figure after it gets back from the dealer I should expect at minimum that extra row. Thanks for the screenshot, I will show the dealer when I get there on Tuesday...
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owine So an update: updating the iDrive software at the dealer did not resolve the issue, but I finally heard back from ConnectedDrive as to what happened... the car was accidentally ordered with the non-US version of Connected Package Professional (6C3) instead of the US version (6C4).
This explains why the car cannot subscribe to Connected Package Professional, and why I don’t have Remote Unlock or Remote Preconditioning etc. They are investigating if a mere software change at the dealer can help change my car’s package... Likely I will need to return to the dealer for another software change — hopefully not anything more.
I am surprised the car ordering system allows dealers to put cars in production with options not compatible with the region in which they are made, but oh well...
Hopefully this may be of helpful to others in case they run into this...