Quote:
Originally Posted by mrichione
Yes, this is definitely a reality. Just moved to FL and our local dealership openly acknowledges they prioritize vehicles purchased from them, and they will not provide a service loaner to those purchases at other dealerships, whether or not the vehicle is under warranty. The one concession they make is for customers who recently moved to the area and obviously couldn't have purchased their vehicle from the dealership. You're still not prioritized, though, and depending on the client advisor, you may be charged a nominal loaner fee.
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I don't believe this. I suspect they're talking nonsense to get your sales business.
Remember every service appointment gets a customer satisfaction survey. The SA and dealer would be nuts to intentionally risk poor scores.
Care to share the name of this dealer?