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I had a problem with another company that charged me for something that was advertised and appeared to be free when I set up. Got a nice $100 charge, called their customer service and got every excuse in the book. Tried escalating...nope. I filed a complaint with BBB and miraculously got a change in tone from the company and my $100 back. These scumpanies don't like when stuff gets out on a well established platform and chance their minds mighty quick. Might be worth looking into? I was going to file a complaint against BMW for the empty promises of features that were and are advertised.
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