Quote:
Originally Posted by lumpydog
I just filed a complaint with BBB. And disputed the charges with my Credit Card company. I also reached out to my sales rep (I've purchased multiple BMWs from him and sent him multiple referrals). We'll see if any of it gets anywhere.
This seems super simple.
- I pre-purchased a lifetime CarPlay sub on 10/9/19
- BMW announced the service would be free, effective immediately on 12/4/19
- My CarPlay trial was set to expire on 12/21/19
I called BMW on 12/6/19 and they said they would give me a refund. Never came. I called today and they're telling me they're only going to give me a pro-rated refund of $220. Whaaaat? Simple math. Service was made free before my trial expired - what exactly are you pro-rating?
I escalated up through two levels at BMW before they handed me off to someone that could only file a complaint. This is insanely stupid shit for a company that claims to provide its customers with premium products/services.
If anyone has a phone number that gets me higher in the ecosystem, please share it. I'm not backing off this on principle.
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is 12/4/19 the date they announced it? or the effective date they made it free for everyone??