Quote:
Originally Posted by lumpydog
Update - after spraying a ton of hate BMW's way on this issue, I received a full refund - with no explanation from BMW.
I wonder which tactic worked?
- Posting on social media/tagging BMW
- Posting here and other forums
- Filing with the BBB
- Contacting the Automotive Media's authors/editors that wrote articles about CarPlay being free.
- Reaching out to my dealer
- Disputing the charge with my CC company...
Consumers have a lot more power these days.
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I have a healthy vengeful streak, so if I was you, I wouldn't drop it (I am in the middle of something similar with another vendor right now). Refund is one thing and I bet it makes no financial difference to you one way or another. But no apology to you and the rest of the customer base after that behaviour? Unacceptable. I'd stay on it regardless "refund".