|
My BBB filing caused BMW Corporate to reach out to me (within a day actually) - we finally connected today. I ran the person through the background of my complaint, pointing out where mistakes were made and then subsequently where the mistakes were compounded further - leaving me pretty unhappy to say the least.
The person I spoke with understood what happened, agreed that it was a mistake on BMW's part, I'd receive a full refund and she apologized (I thanked her for doing so).
Case closed. BMW ultimately did the right thing. A good take away: Don't be afraid to use all channels to voice your case if you are left with no alternative by BMW..
|