Quote:
Originally Posted by Darth One
Wow, that was a long post. I kept scrolling and scrolling...
Anyway, I have good news for you that is also shitty at the same time. Your experience isn't a reason to give up BMW's if you like driving them. Because if you go to a different brand you'll get the same service
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I'm going to disagree with you. I've had excellent experience at both the Porsche and Mercedes dealerships I deal with. This has been for both warranty work and some after warranty stuff. They are expensive once you get out of warranty and I've found a good indie in my area for both so will move their after warranty. I'll happily pay a lot less and forgo the car wash, loaner and free coffee in the waiting room.
When I had my BMW I had crapy experience at the dealership near where I lived, since I was out of warranty it was off to the indie.....hate to say it but the treatment in the showroom and service at BMW was awful. I suspect it was dealer specific but one bad experience can turn you off a brand.