Quote:
Originally Posted by awosy
Don't know what is worse, getting a "confirmed date" and a vin like most of you get and still not being able to trust that info or not knowing anything at all. I still didn't get any date for mine. Calling my dealer for an update next week, but I'm not expecting any change...
Back in the days when I ordered my 435d, it was also a new car, some individual options, it arrived 3 months earlier than initially expected. Even with the corona issue (which bmw will happily use as an excuse for everything) this is really crazy. This whole system of dealer slots is messed up, it should be client slots, first order first out. Taking into account they group some orders naturally but not delaying orders for months like this... There's a limit on being an understanding customer.
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Agree. Current approach is not customer centric but rather internal politics focused... I can understand extra delays due to logistics or some specific options not immediately available but I can’t really understand why you end up with the lack of transparency due to their dealer lottery.