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Update: I'd reached out to Martin with Car Analysis and he provided some tips as well. I'll mess around with my car this weekend and see if any of these work for me. In the meantime, adding this here for anyone else having issues:
"• It may help to remove the whole Favorite button panel from the car, as
this could enhance the grip on this unit.
• Drilling into the OEM volume button could perhaps help, in that you can
remove this button first. That could make it possible to reach inside the
trim ring with screwdrivers, and pry it off. I would drill a small hole in
the middle and screw in a small screw firmly in the hole. Then you can
pull out the button, holding the screw with a suitable pair of pliers.
• The trim ring has 3 grooves, positioned at 90, 180 and 270 degrees. One
side of the ring does not have any groove. The grooves hold the ring to
the base. By trial and error, if you can find the ring side that does not
have a groove and wiggle up on that side, the ring may come off. Rotate
the grip of the pliers 1/4 to 1/3 turn between each attempt.
We have also contacted the factory for further advise."
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