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We purchased a used 2020 X5 from a BMW dealer in June 2023. Come to find out that the installed software was 07/2019.63. The dealer had sold the vehicle originally and serviced it. No idea why it never got any updates. Don't trust the dealership and they are 2 hours away.
I downloaded the update to 11/2019.70 which was the only version offered to me. But it won't install. I have the message that Preparations for the upgrade to version 11/2019.70 have been completed. That I will be notified when the upgrade can be installed. But after three weeks, I have not ever gotten that message. How can I either force the installation or get whatever is holding it back unstuck?
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