03-05-2024, 02:39 PM | #23 | |
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(4) A dealer new car porter ran over a curb, bent the wheel, and didn’t tell the boss. I’ve seen them all. My car was delivered with Right Rear wheel curb damage that we didn’t catch until we got home (50 miles). It had 2 miles on it. Fortunately my wife just happened to take picture of that wheel (got very lucky) before delivery and the pic caught the preexisting damage. The dealer had it fixed once I show them the pic (at 6 o’clock position). So it happens. |
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03-06-2024, 12:08 AM | #24 | |
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I have not brought it up with BMW. The defects looks like there was dirt on the surface when it was painted. There are quite a few. Easy to see when I prep'd and ceramic'd the car. It's not THAT bad but still noticeable.
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03-06-2024, 09:24 AM | #25 |
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Slightly off topic but my wife brought in her brand new Mercedes GL450 to the dealership, not two weeks old, because of a low tire pressure warning. They discovered a bulge on the inside of the suspect tire which couldn't be seen from the outside. The service department said she must have hit something, which she hadn't, but we basically were forced to buy a new tire for $450--and this was ten years ago. The defective tire should have been covered by the tire warranty but I was too busy at work to spend time arguing and so told her just to buy the tire. She's never forgotten it and still is mad about it whenever the subject comes up.
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03-06-2024, 09:57 AM | #26 |
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Thanks. I have a few dirt in the paint defects on my new X5. Also a few chips in the wood on the interior that I found before accepting the vehicle. The dealer agreed, in writing, to replace the damaged wood. Compared to other new vehicles I have purchased such as Toyota, Nissan, Lexus, Porsche, and Jaguar, BMW's quality and attention to detail is not very good.
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03-06-2024, 09:59 AM | #27 | |
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Drives: 2022 BMW X5 xDrive 40i
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03-06-2024, 06:43 PM | #28 |
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03-06-2024, 06:50 PM | #29 | |
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03-06-2024, 07:08 PM | #30 | |
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Are you having a problem with the wheels? |
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03-08-2024, 09:34 AM | #31 | |
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That's not the situation here though, and unfortunately there is no shortage of people in the world that will try to get someone else to pay for damage they actually caused themselves, whether they realize it or not. I'm genuinely on the dealer's side here--once the vehicle leaves the lot with its new owner, they have no visibility or control of what happens to it. We all end up paying for the damage in the long run when BMW or the dealers cough up the new parts at no charge.
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03-08-2024, 10:16 AM | #32 |
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I guess it's my fault for not lifting the car and inspecting the rotation of the tires on the lot and doing a full inspection on a brand new car before purchasing it. They wouldn't even let me test drive it on the highway, so who knows if they would even agree to that inspection. I'm saying the highway noise was apparent immediately when driving home from the dealership on the highway. The service tech is saying they test drove it, heard the noise, and it's associated with the out of round tire. Who knows, maybe that's not even the root cause of the road noise, the other threads mentioned something completely different as the root cause, but they refuse to proceed with anything further unless that wheel is replaced.
So I'm in a situation where there is no evidence to support either side, there are multiple possibilities with no way to know which is true, and apparently the customer's word isn't worth anything. I guess a very expensive lesson learned is to perform a full inspection before purchasing a new BMW. On that, isn't it standard to perform the inspection at a different shop? Based on their rules I wouldn't even be allowed to do that. So is the lesson learned to not buy a BMW again? I don't think that is a reasonable takeaway here, just highlighting the ridiculousness of this situation, and I don't think it's reasonable for a customer to have to do all that. Also, this is purely just in response to tooloud10, or anyone that thinks the dealer is right here, BMW NA and the Dealer have not yet responded to me about how they plan to help here, but from my conversations with them so far, it sounds like they 100% go based on what the service tech says. |
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03-08-2024, 11:23 AM | #33 |
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Can you take it to another dealer and get their opinion? A reputable dealer would, first of all, let you drive the car you just bought on the highway, and secondly would do whatever it takes to make you a satisfied customer. That to me would be to warranty the replacement wheel, seek reimbursement from BMW as defective part, or otherwise eat the cost to keep you happy and returning for more business.
My opinion only: That looks to me like an excessive amount of wheel weights for a new wheel/tire combo, and to me indicates the factory had trouble balancing the setup, and it should have been rejected before being installed on the car. However, I have no idea what their QC tolerances might be. |
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03-08-2024, 11:51 AM | #34 |
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How many miles on the car? Check the warranty book, but I believe BMW warranties the alignment and wheel balance for the first [2k] miles. Make them realign it and rebalance the wheel. If they argue they can’t because you damaged the wheel, make them show you the damage? You in turn argue it was a preexisting condition. Definitely need to get BMW corporate involved. Most importantly, write a review of your dealer’s delivery experience on Google, and give them 0 stars. No need to be nasty, just give the facts. My guess is you get a humble call from the owner or manager of the dealership with an offer to make it right if you change your review. I had to take that route for a non-repair on an Infiniti I owned…it worked.
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03-08-2024, 01:16 PM | #35 | ||||
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I asked them if it made sense that a CPO vehicle could need new rear brakes after 4k miles of driving, they shrugged, I realized that I had no logical way of convincing them that this was anyone's problem but my own, so I pulled out my credit card to solve the problem. My lesson learned.
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03-08-2024, 03:04 PM | #37 | |
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Anyway, I’d be unhappy too if I was asked to pay $1500 for a rim that I did not damage on a brand new car. The issue is with the dealer, not BMW. That’s why he should get BMW corp involved. If the wheel is bent, and given the fact it sounds like it’s not visible, means it can likely be repaired for a faction of the cost of a new one. I’ll take OP’s word for it that they did not run over or hit anything on the drive home that could have damaged the wheel. |
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03-08-2024, 03:05 PM | #38 |
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It's at about 1000 miles. I also think that seems to be an excessive amount of wheel weights. Regarding the alignment, they will not proceed to speak about any wheel related issue until the wheel is replaced first due to it being out of round for an unknown reason, and it is not covered under warranty.
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03-08-2024, 04:38 PM | #40 |
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I agree, it does seem odd to replace. I can check on that option once I hear back from BMW NA on my open case.
I don't even think the wheel is the root cause of the road noise though. There are several owners and threads talking about the same exact sound I'm hearing and the solution is well known to be dampeners on the control arm. But my technician won't even discuss anything tire or wheel related noise before replacing it. Other threads I'm referring to https://g05.bimmerpost.com/forums/sh....php?t=2011745 https://g05.bimmerpost.com/forums/sh....php?t=1938818 https://g05.bimmerpost.com/forums/sh....php?t=1698738 |
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03-09-2024, 07:39 PM | #41 | |
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Ask a wheel shop, there is a limit to the weight that should be used to balance them. |
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03-10-2024, 12:04 PM | #42 | |
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03-11-2024, 12:00 PM | #43 | ||||
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I can't imagine the time and effort involved to get the dealer to compensate me $500 for the brakes is going to be worth it. Quote:
I agree that it could probably be repaired for much less than the $1500 replacement cost, so that's what I would just go and do on my own. How much arguing are you guys willing to go through to save a few hundred bucks on something like this?
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03-12-2024, 08:22 AM | #44 |
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Andrew
Do you have a reputable wheel repair shop in your area...... Reputable as they apply heat to straighten out a wheel, but too much heat can also make the wheel structurally weaker. It's probably your most cost effective option. There is less than a handful if not just 1 wheel repair shop I would go to in my area if I needed such work done....so pick wisely |
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