06-08-2015, 02:01 PM | #23 |
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Where can i fill out this survey? I would like to take this step
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06-08-2015, 02:03 PM | #24 |
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I know nothing about Golffrr outside of his posts on this forum. But from his input and assistance this past year, I bet this will all be sorted out. He's one of the best posters on this forum and has been the best source of information I have gotten since my order was placed in Texas last Summer.
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06-08-2015, 02:03 PM | #25 | |
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Incidentally, i'd wait to see if they can resolve this for you first. Filling out a negative survey is the equivalent of exercising the Nuclear Option to them.
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Last edited by Bluex; 06-08-2015 at 02:37 PM.. Reason: Dates/Facts |
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06-08-2015, 02:04 PM | #26 | |
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Apparently they are very strict in the standards. anything less than a 10 across the boards is considered a "fail". Also, i believe CAs get a $$ incentive from BMW for getting all 10s
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06-08-2015, 02:09 PM | #28 | |
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06-08-2015, 02:13 PM | #29 |
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The surveys will arrive within a couple weeks after taking delivery. But, I would wait for the dealer's response first. I know you're angry and probably want to hulk smash everything but I would try to maintain composure through the whole ordeal. Just to play devil's advocate, it seems hard to miss identifying that cut when taking delivery. How on earth did you miss it?
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06-08-2015, 02:17 PM | #30 | |
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06-08-2015, 02:19 PM | #31 | ||
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No doubt GOLFFRR is an elite member of this forum and helps us all out, but the issue is elsewhere... The problem is with the dealership who is refusing to fix their own mistake on a $91k+ car
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06-08-2015, 02:19 PM | #32 |
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Screwing the salesman on the survey won't help your situation, I see someone from the dealership already posted in the thread, give him time to rectify the situation - don't be "that guy". Just my two cents.
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06-08-2015, 02:19 PM | #33 |
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it may seem like they have no motivation to give good after-sale service, but the forthcoming survey others have mentioned is exactly that. they take it extremely seriously. don't ruin your hand by submitting an overwhelmingly negative survey before letting them try to rectify the situation first.
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06-08-2015, 02:19 PM | #34 |
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but you "bought a race car", who cares?
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06-08-2015, 02:23 PM | #35 | |
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To me that seems like a flaw in the process. A lot of questions are asked in the survey pertaining to the dealerships performance of your specific car delivery - for the ED customers we get this survey, which expires after 2 weeks I think, before our cars are home. The surveys should not go to ED customers until at least 1 week post-delivery - something I plan to send an email to BMWED about.
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06-08-2015, 02:25 PM | #36 |
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It's true and I understand what you are saying, but hopefully he gets the ball rolling in the right direction for you. You purchase a new car and it should be flawless cosmeticall at the time of delivery.
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06-08-2015, 02:26 PM | #37 | |
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06-08-2015, 02:28 PM | #38 |
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I'd like to add, bashing someone never really resolves anything. Infact, it just fuels resentment and benefits neither party. Now that you have posted this, give them a reasonable opportunity to fix this for you. If they still don't come through then go ahead and post your survey. Meanwhile hang tight and let them fix it. I know that's what I would do.
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06-08-2015, 02:28 PM | #39 | |
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That survey process needs to change for ED orders.
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06-08-2015, 02:29 PM | #40 | |
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I have a call into David and the team now. He is with a customer on a test drive at the moment. Seems like there is something missing here so I want to get all the fact from our team which I'm sure you can understand. I must say though it's sad to all those who jump on here and throw stones when you don't know the whole story. It's a shame I can promise you Steve thomas bmw prides itself on doing the right thing and like I said we love the forum members and always make it a point to take care of them hence one of the reasons I'm on here all the time helping as much I can. Hang tight OP I'm working on it
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06-08-2015, 02:29 PM | #41 | |
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06-08-2015, 02:31 PM | #42 | |
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But to me, this is painful. i dread each day i sit in my cockpit and see that annoying tear
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06-08-2015, 02:33 PM | #43 | |
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It is not a shame that fellow forum members are stating their honest opinions based off my thread and picture PS: Please PM me in private
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06-08-2015, 02:34 PM | #44 | |
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GOLFFRR has already provided several posts to let you know that he is working on your problem.
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