[Georgetheowl]

My 23' 45e is having this issue now, but the other 23' i4 is working fine. Any thoughts what to do?

[mmm50i]

Originally Posted by Georgetheowl

My 23' 45e is having this issue now, but the other 23' i4 is working fine. Any thoughts what to do?

I'm in Vancouver too and having issues for the past 3 days.

Spotify and weather apps don't work. The 30s and 90s resets aren't working to resolve the issue.

[2stacks]

'22 x45e in Vancouver as well. Connected drive maps, spotify, etc have been down since Thursday night. No amount of resets will fix it.

[2stacks]

Anyone resolve this? Pretty annoying - off since Thursday, no amount of resets will fix it.

[aaaaaaaaaz]

I feel it become a bit glitchy in past week, either due to the id8.5 or server. There are random period of time server just give weird error message, and fix itself in an hour or so.

[Georgetheowl]

Update: I called up BMWCanada on Aug 11th and went through their process of resetting everything, although I told them specifically I've already done that. End up creating a ticket and BMWCanada said they will get back to be in 7-10 business days. On the evening of Aug 11th the service was back on for about 30 min while I was driving, then went down again before I got home.

[2stacks]

Originally Posted by Georgetheowl

Update: I called up BMWCanada on Aug 11th and went through their process of resetting everything, although I told them specifically I've already done that. End up creating a ticket and BMWCanada said they will get back to be in 7-10 business days. On the evening of Aug 11th the service was back on for about 30 min while I was driving, then went down again before I got home.

Good information. Please update if you hear anything

[rmorin1249]

In a nutshell Connected Drive and My BMW suck. More often than not I find they don't function properly. Repeatedly having to reset and register is a PIA. BMW really needs to improve its tech support.

[X5Pye]

I called yesterday after losing connectivity on Friday, Aug 11, 2023. I had already done what I thought was the proper reset. They started a ticket. I emailed them as follows this morning and their reply is below my message.

Request from the forum, is there a procedure for resetting the network that involves three reboots using the volume control? I was told this requires three reboots while continuously holding the volume button down.

My email BMW below:

BMW Assist Team,

I am emailing you this morning regarding a critical issue I'm facing with the network connectivity of my 2024 BMW X5. I had a conversation with a representative via phone (1-888-333-6118) yesterday, during which an IT Ticket was initiated to address the ongoing network connection failure.

I kindly request an update on the progress of this investigation. The network connectivity of my X5 is an essential component of the vehicle's functionality for me. I rely on it for various BMW featured services that enhance my driving experience, and the current disruption is causing a significant inconvenience.

In addition to seeking updates, I would greatly appreciate your assistance in understanding the intricacies of the network system within my X5. Could you please provide more details about how the eSIM service is managed? This knowledge would be invaluable in helping me ensure continuous connectivity without interruptions.

Moreover, any insights you can share on potential troubleshooting steps or best practices to maintain a stable network connection would be highly beneficial. I am committed to taking proactive measures to prevent future connectivity issues.

Thank you for your prompt attention to this matter. Your support in resolving this concern is crucial to my continued satisfaction with the BMW brand. Please feel free to reach out to me at your earliest convenience with updates or any guidance you can offer.
———-
BMW auto response below:

Hello,

Thank you for contacting the ConnectedDrive Support team. We will reply back to your inquiry shortly.

In the meantime, here is a link that might help answer your question while you wait.

Does this link help answer your question?

www.bmw.ca/usingconnecteddrive

Thank you,

BMW ConnectedDrive Support

-

[chrisado]

Hi, Vancouver here as well 2024 X5 50e. I noticed mine was down yesterday but last update from the car was last Monday. I researched and tried everything - 20s, 30s, 70s, 90s, engine on engine off, removed and reinstalled my bmw app twice, I even found the telematics fuse from the body domain controller and removed that for 10min. Nothing ha's worked. I called BMW was told to just take it into the dealer. It must be a problem outside my car since others in Vancouver have the same issue. Car says no network, can't update apps, no live traffic and no info updates on the MyBMW app.

[mmm50i]

Originally Posted by chrisado

Hi, Vancouver here as well 2024 X5 50e. I noticed mine was down yesterday but last update from the car was last Monday. I researched and tried everything - 20s, 30s, 70s, 90s, engine on engine off, removed and reinstalled my bmw app twice, I even found the telematics fuse from the body domain controller and removed that for 10min. Nothing ha's worked. I called BMW was told to just take it into the dealer. It must be a problem outside my car since others in Vancouver have the same issue. Car says no network, can't update apps, no live traffic and no info updates on the MyBMW app.

I have a 2022 and so far I’ve experienced an outage like this once before. So just be patient. Don’t waste your timing visiting the dealer, they probably won’t be able to resolve the issue.

[2stacks]

Originally Posted by mmm50i

I have a 2022 and so far I’ve experienced an outage like this once before. So just be patient. Don’t waste your timing visiting the dealer, they probably won’t be able to resolve the issue.

Agree, this is clearly a server side issue. A dealer won't be able to do anything. Pretty frustrating though going on 4 days here with zero connectivity.

[X5Pye]

So, can we conclude this is a BMW canada server and/or bmw market x5 issue?

[Kgerry59]

I'm in Saskatchewan and my X5 Connected Services went offline 08/07/23. Dealer says others here in town are complaining about the same thing.

[nZtiZia]

Originally Posted by X5Pye

So, can we conclude this is a BMW canada server and/or bmw market x5 issue?

I’m in the east coast USA and haven’t experienced any ConnectedDrive issues in this timeline

[2stacks]

Originally Posted by Kgerry59

I'm in Saskatchewan and my X5 Connected Services went offline 08/07/23. Dealer says others here in town are complaining about the same thing.

Yeah still offline here since 08/09/23. Seems to be a BMW Canada server issue judging by the responses on this forum.

[Georgetheowl]

Time to start a class action for Canadian owners!

[Kgerry59]

I was on the phone with Connected Drive people today. They said it's a problem across Canada with Canadian vehicles not connecting to the BMW Cloud. They are aware of the issue. It sounds like it's affecting most Canadian vehicles.

They said i will receive an email in 7-10 days telling me how to correct things hopefully.

[nZtiZia]

Originally Posted by Kgerry59

I was on the phone with Connected Drive people today. They said it's a problem across Canada with Canadian vehicles not connecting to the BMW Cloud. They are aware of the issue. It sounds like it's affecting most Canadian vehicles.

They said i will receive an email in 7-10 days telling me how to correct things hopefully.

that doesn’t make sense. the correction needs to be done on their end, not yours

[jad03060]

Originally Posted by nZtiZia

that doesn’t make sense. the correction needs to be done on their end, not yours

Unless the vehicles' got a flakey OTA update, but we've not heard that it coincided with that.

[Rob_G77]

My M850 has been offline over a week now. I called on Monday and was told there was no known issues and they would have a tech call me back in 3 days. Yeah right....

Originally Posted by Kgerry59

They said i will receive an email in 7-10 days telling me how to correct things hopefully.

BMW Connected technical support is absolutely atrocious. The people who answer the phone can literally only tell you how to hold the volume knob in for 30 seconds to reboot IDrive. Otherwise they create a ticket for you where you will never be called back.

When companies or support people don't want to deal with people, the easiest thing they say is wait multiple hours (or in our case days) and you will be contacted back. Of course they just want you off the phone so they don't have to deal with you.

This outage has been ongoing for roughly 10 days now. To think that BMW can't get their shit together to fix such a broad outage is really telling.

Rob

[Kgerry59]

Hi Rob, I'm in Regina as well. when i talked to Dilawri they said there were other people having the same problem and they would send in a report with my VIN. When i called into Connected Drive myself they had me do a couple of things and then said "oh, you're in Canada, yes there is a problem right now with Canadian vehicles connecting to the BMW Cloud." They said they had to fix the problem on their end and would then be sending out an email to owners. I assume once they fix the problem on their end we would simply have to reboot the system in-vehicle. I really hope it's not a hardware issue as my vehicle is only 3 months old and i really don't want it torn apart by parts changers if it can be avoided.