10-18-2020, 07:40 PM | #24 |
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BTW: I took delivery Friday too. I am curious how you first signed up for BMW Assist: all I did is download the app, give my VIN, look up the confirmation code inside BMW messages, and that was it. I never explicitly remember signing a BMW Assist contract at the dealership, or getting a paper with the username and password on it (as I read online when researching this problem)... Is that not relevant? I’m wondering if there is some explicit contract I need to sign or log in with some specific credentials to pick up those Remote features. Again, why remote status would work but remote unlock not is beyond me...
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10-18-2020, 08:10 PM | #25 | |
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10-18-2020, 08:38 PM | #26 | |
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10-18-2020, 09:12 PM | #27 |
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Well I'm still at a standstill. The App shows the battery charge, but I can't do anything else. Is anyone stateside able to precondition the car remotely (which I take as heating it up / cooling it down) by chosing it in the app?
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10-18-2020, 09:29 PM | #28 |
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I've used that feature a bunch...you can call BMW services and they should be able to fix you up. They may be able to do it for you if you call them from the car's emergency assist button. In my case, my salesman or maybe someone else in the dealership had set mine up, and it just worked once I enabled things in the iDrive. One thing I have not enabled is the remote 3-D view. I understand (maybe incorrectly!) that that takes a fair amount of data.
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10-18-2020, 11:05 PM | #29 |
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I am curious if you are experiencing the same thing as me: do you not have the buttons for unlock/lock/horn/AC or you have them, but they don’t work? I am hoping we are having the same issue...
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10-19-2020, 12:59 AM | #30 | |
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10-19-2020, 01:05 AM | #31 | |
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10-19-2020, 11:07 AM | #32 |
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10-20-2020, 05:58 AM | #34 | |
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I think that one is needed for all the remote actions. |
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10-20-2020, 06:22 AM | #35 | ||
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It would be weird that is not in the US (and not available even more) |
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10-20-2020, 10:51 AM | #36 | |
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I am working with the dealer as well as the online folks, but so far no resolution. I tried the 70 second restart as well, and removed and re-added the vehicle to my ConnectedDrive account. On that end: a question (especially to BMW USA customers) — is there an email or you get or something on the app or website you needed to click after adding your vehicle asking you to “activate Remote Services” or anything? I only got 2 emails: 1) an email to let me know about the iPhone Digital Key, and 2) a basic email with my VIN and legal disclaimers welcoming me to ConnectedDrive, but I wonder if there is a separate email or website/app action others see asking them to “Activate Remote Services.” If that’s true, I wonder why that’s missing... |
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10-20-2020, 11:48 AM | #37 | ||
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Did you update your IPhone to the latest version? And you might also try to remove the app and reinstall it Did you try the website version of connected drive? You should be able to activate pre-conditioning here too I presume you don't have a display key? |
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10-20-2020, 12:31 PM | #38 | |
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If someone can scroll down on their ConnectedDrive website and to their list of Subscribed services, if you see “Remote Services” as an “orange tile” that may confirm what is missing. As to why, who knows... |
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10-20-2020, 12:38 PM | #39 |
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owine, by any chance when you scroll down on the connecteddrive.bmwusa.com customer portal page, in the list of tiles (Subscribed Services) do you see one named “Remote Services?”
I have one named “BMW eDrive Services” but that description seems to be things like: * Check your vehicle status, control the charging process, plan trips and drive more efficiently. * Control your vehicle remotely with the BMW Connected App and see your vehicle location If so that sounds like checking and also controlling but the wording is ambiguous. I am wondering if you have another tile besides “BMW eDrive Services” maybe titled “Remote Services” that mention unlock in the description. If so, that’s the title I am missing and I can ask about it with the support team... |
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10-20-2020, 12:51 PM | #40 | |
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References to Remote Services are inside of Connected Package Professional: |
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10-20-2020, 12:53 PM | #41 | |
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-Steve |
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10-20-2020, 12:56 PM | #42 | ||
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Looks like you don't have any of the remote controlled functions enabled Did you activate all services in data protection in Idrive? Edit: sorry just saw you already solved it. |
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10-20-2020, 01:34 PM | #43 | |
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