[4g4me]

Hello all, I have been enjoying the comfort access feature where the car locks and unlocks automatically when I approach and leave the proximity of the car.

Yesterday I noticed that the comforting "chime" that beeps when I walk away is no longer there, and sure enough the feature is no longer working. I went into the settings and turned the feature off and back on, but no change.

Any ideas? Are there any other factor involved that would stop this from activating? This is my first BMW and I know that there are many things that I sill do not know.

Any help would be greatly appreciated.

[mnewnam]

Originally Posted by 4g4me

Hello all, I have been enjoying the comfort access feature where the car locks and unlocks automatically when I approach and leave the proximity of the car.

Yesterday I noticed that the comforting "chime" that beeps when I walk away is no longer there, and sure enough the feature is no longer working. I went into the settings and turned the feature off and back on, but no change.

Any ideas? Are there any other factor involved that would stop this from activating? This is my first BMW and I know that there are many things that I sill do not know.

Any help would be greatly appreciated.

Try doing a hard reset on iDrive. With the car on, press and hold the mute/volume knob for 30 seconds, which is until the screen blanks out and the system reboots. Any non-working functionality should be restored. Worked for me for ConnectedDrive issues.

[******]

Originally Posted by 4g4me

Hello all, I have been enjoying the comfort access feature where the car locks and unlocks automatically when I approach and leave the proximity of the car.

Yesterday I noticed that the comforting "chime" that beeps when I walk away is no longer there, and sure enough the feature is no longer working. I went into the settings and turned the feature off and back on, but no change.

Any ideas? Are there any other factor involved that would stop this from activating? This is my first BMW and I know that there are many things that I sill do not know.

Any help would be greatly appreciated.

Mine didn’t work last night but it did this morning... gives me a lot of confidence in it.

[jbx5]

I’ve had the same problem intermittently. We are alpha testing the incomplete software and they are likely trolling here for improvements needed.

[roadkillrob]

My 2008 has comfort access worked perfectly for 11 years now yet a brand new X5 has issues with the same feature, seems we are going backwards here - new X5 seems like typically microsoft software getting released to production when it is really in Beta - the rushed the lifecycle of the new X5 and it is looking like it is showing a bit.

[4g4me]

I did the reset... it did not help. However, it started working again somehow. Quite odd.

[Zoltrix]

Have similar problems. About 10% of the time,auto lock doesnt work. Kind of sucks since I have to check every time after leaving the vehicle and that completely defeats the purpose of the feature for me.

[BmwGk]

Same. Sometimes it doesn't unlock when I approach and lock when I walk away. It seems to always work when I touch the door handle though. I was wondering if my battery in the remote is low and will replace it as a cheap troubleshooting option, but based on what I've read in this post, it seems like it may be the software.

[adr1974]

Originally Posted by roadkillrob

My 2008 has comfort access worked perfectly for 11 years now yet a brand new X5 has issues with the same feature, seems we are going backwards here - new X5 seems like typically microsoft software getting released to production when it is really in Beta - the rushed the lifecycle of the new X5 and it is looking like it is showing a bit.

What's your take, RKR? Love my F15...has been flawless. I won't get a build date until after the third row is available...but beginning to wonder if I'm not better off buying my X5 out of lease and holding on to it for a year to let theses issues (most of which are admittedly minor, but annoying) sort themselves out.

[MystroX5]

This is the new techno wonder vehicles. All manufactures at this price point are all going to be this way. It’s a smart phone on wheels so regular firmware updates are now a part of our lives. On the plus side is the systems never stop evolving so we always will have the latest software tech. Not sure waiting for bugs to be worked out applies anymore because it’s like waiting for the bugs to be worked out of the latest top tier smart phone. That never happens.

[adr1974]

Originally Posted by MystroX5

This is the new techno wonder vehicles. All manufactures at this price point are all going to be this way. It’s a smart phone on wheels so regular firmware updates are now a part of our lives. On the plus side is the systems never stop evolving so we always will have the latest software tech. Not sure waiting for bugs to be worked out applies anymore because it’s like waiting for the bugs to be worked out of the latest top tier smart phone. That never happens.

Agree with you 100%. Guess I'm wondering if it's best to wait for the "point one" version...or for the next OS...

[MystroX5]

Originally Posted by adr1974

Agree with you 100%. Guess I'm wondering if it's best to wait for the "point one" version...or for the next OS...

I don’t think it matters. Every system is going to get firmware updated regardless when you buy. Get the vehicle with the right color and options and enjoy. The new X5 is incredible.

[mgiannetto]

Originally Posted by Zoltrix

Have similar problems. About 10% of the time,auto lock doesnt work. Kind of sucks since I have to check every time after leaving the vehicle and that completely defeats the purpose of the feature for me.

My wife is experiencing the same problem. Maybe more like 25% of the time.

Does anyone know if BMW is aware of the issue and if a firmware update is in the works?

Kind of frustrating to hear her complain about a stuff like this with car at this price point.

[BmwGk]

Same problem......until I created a new Driver Profile.

[jra0113]

Originally Posted by mgiannetto

My wife is experiencing the same problem. Maybe more like 25% of the time.

Does anyone know if BMW is aware of the issue and if a firmware update is in the works?

Kind of frustrating to hear her complain about a stuff like this with car at this price point.

My wife complained about something little like this too and I told her we can take it back for a Chevy and that shut her up

[mgiannetto]

Originally Posted by BmwGk

Same problem......until I created a new Driver Profile.

Tried this last night. Will report back on whether it solves the problem. Thanks for the suggestion.

[******]

The profile question is interesting. The feature in question is one that you select and then would be associated with whichever key was active when the selection was made, wouldn’t it? If the hubbies key was used to set it then the wife key might have to be set independently. Also some people just put both sets of keys in the same place and don’t pay any attention which set they’re grabbing on the way out the door, which isn’t good for obvious reasons. Just a thought.

[gsanto]

Originally Posted by Herdalum

The profile question is interesting. The feature in question is one that you select and then would be associated with whichever key was active when the selection was made, wouldn't it? If the hubbies key was used to set it then the wife key might have to be set independently. Also some people just put both sets of keys in the same place and don't pay any attention which set they're grabbing on the way out the door, which isn't good for obvious reasons. Just a thought.

This was initially my problem with some features 'not working'. Dealer set up one key as primary and I switched to using the other key (liked the other fob better lol) and I had to reset the profile and reset all my settings.

This didn't fix the intermittent walk away and kick to open issues I have but at least my setting are now set up to the correct key.

[Mtnskier]

I've been reading/stalking this forum ever since I ordered. I just got mine yesterday and was having inconsistent lock/unlock too in very short time I had it. Since its wet outside I played with the comfort access- and the idrive and just about every button I can press - a lot in my garage to see if I could figure it out. I did notice that it worked perfect until locked the door by touching the handle. It worked again after I restarted the car, so I think it has something to do with that?

PS. great community on this board. thank you for answering a ton of my questions about ordering and using my new BMW

[Tlon]

Originally Posted by Mtnskier

I did notice that it worked perfect until locked the door by touching the handle. It worked again after I restarted the car, so I think it has something to do with that?

This. I think the walk away/walk toward feature works based on how you last unlocked or locked your car in some way. I need to play with it more to figure out the exact pattern, but I've noticed it definitely changes based on how I lock or unlock the car.

[translog]

Originally Posted by Tlon

This. I think the walk away/walk toward feature works based on how you last unlocked or locked your car in some way. I need to play with it more to figure out the exact pattern, but I've noticed it definitely changes based on how I lock or unlock the car.

I noticed the same thing, just got my X5 Monday, started this issue immediately. please let us know what you have figured out.

[gpitts]

Originally Posted by translog

I noticed the same thing, just got my X5 Monday, started this issue immediately. please let us know what you have figured out.

If you happen to have soft-close doors, this may help:

https://g05.bimmerpost.com/forums/sh....php?t=1619852