03-24-2024, 12:30 PM | #68 |
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So if the dealership continues to give you a loaner, technically you can drive the loaner indefinitely and not be protected under the lemon law?
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03-24-2024, 02:11 PM | #69 |
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That is exactly what the law states, and we are working with the Texas DMV lemon law department. At this point we are just hoping that BMW can admit that they are unable to fix our vehicle and do the right thing by buying it back. We are literally stuck between a rock and a hard place.
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03-24-2024, 03:52 PM | #71 | |
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Sorry you have to go through this. I'm sure you have but keep escalating the problem with BMWNA. You may also want to write to the CEO and the executive contacts. Richard Powers Department Head Customer Relations and Services 300 Chestnut Ridge Road Woodcliff Lake, NJ 07677-7731 Rich.Powers@bmwna.com Shaun Bugbee Executive Vice President, Operations 300 Chestnut Ridge Road Woodcliff Lake, NJ 07677-7731 Shaun.Bugbee@bmwna.com Chief Executive Sebastian Mackensen CEO of BMW North America 300 Chestnut Ridge Road Woodcliff Lake, NJ 07677-7731 sebastian.mackensen@bmwna.com
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03-24-2024, 03:56 PM | #72 |
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I appreciate that information, and will try some communication with those contacts. But from my understanding since we are working with a state lemon law rep, BMW will no longer communicate with us (except for the service dept, who have been wonderful). Doesn’t hurt to try though.
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03-24-2024, 04:04 PM | #73 | |
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03-26-2024, 04:46 PM | #75 |
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