10-21-2020, 09:32 AM | #45 |
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10-22-2020, 07:01 AM | #46 |
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It has to be really low for it not to work. Prior to deliveries in EU most people stated minimum 40% but in practice it works when battery is a lot lower than that. The above stated 10-15% sounds about right but never tested it in that much detail.
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10-22-2020, 03:19 PM | #47 |
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One thing you don't really want is a very low battery and super cold temperatures. First, cold limits how much power you can get out of it (not as bad as with a lead-acid, but still, it will decrease the current capacity), and second, it can take longer initially to charge up if the batteries are cold. The act of charging them warms them, but there's a limit on how fast you can apply power to them when cold, so that gets ramped up.
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10-23-2020, 10:23 AM | #48 |
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As irony would have it, all of my ConnectedDrive services disappeared some time this week. BMW Assist call center says there is a known issue with new models losing/missing their ConnectedDrive services.
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10-23-2020, 10:56 AM | #49 | |
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-Steve |
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10-23-2020, 11:01 AM | #50 | |
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10-23-2020, 11:04 AM | #51 |
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Was this all done online with the BMW Assist phone service, not with your dealer? Once they refreshed, did you need to do an iDrive reset on the car, also?
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10-23-2020, 11:13 AM | #52 |
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10-23-2020, 02:09 PM | #53 |
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The dealer can verify that the hardware is working, but the actual connectivity to the servers is out of their hands.
If you can get any status on the vehicle from the app or online, the hardware is working. |
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10-23-2020, 02:35 PM | #54 | |
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In the Car’s menu system, going to Car > General Settings > Data Privacy > Individual Selection, there are only 3 rows under ConnectedDrive: [X] Safeguard Mobility [X] My BMW app & Customer portal [X] BMW Connected Learning I bet others have more entries here, and that is why when my car connected to ConnectedDrive it is not adding “Connected Package Professional.” Perhaps owine can confirm that there are other entries there for him (say for Remote 3D View, for example) Thus, there is a chance they will be able to fix this by “re-coding” the car. On the other hand, maybe it’s purely a server thing, but multiple 70-second resets do not allow the car to list more services... |
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10-23-2020, 04:34 PM | #55 | ||
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10-24-2020, 11:32 AM | #56 |
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10-30-2020, 12:37 PM | #57 | |
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This explains why the car cannot subscribe to Connected Package Professional, and why I don’t have Remote Unlock or Remote Preconditioning etc. They are investigating if a mere software change at the dealer can help change my car’s package... Likely I will need to return to the dealer for another software change — hopefully not anything more. I am surprised the car ordering system allows dealers to put cars in production with options not compatible with the region in which they are made, but oh well... Hopefully this may be of helpful to others in case they run into this... |
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10-30-2020, 12:59 PM | #58 |
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What did it say on your order confirmation? Should have all the option codes listed out.
It's easier to imagine that this is a glitch in the factory, where somebody grabs a 6C3 unit instead of a 6C4 one from the shelf. |
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10-30-2020, 01:16 PM | #59 |
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If it relates to recoding, it sounds more like someone checking the wrong box that's right next to the correct box than grabbing the wrong part. Parts nowadays have bar codes and it's basically robots grabbing. If there's human error, someone randomly put the wrong label on the wrong part. Possible, but I think it's much more likely that human error occurred in the coding portion. Whether in designing the ordering website that allows a dealer to check the wrong box or on the factory end where someone clicked something wrong on a computer.
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10-30-2020, 01:32 PM | #60 | |
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10-30-2020, 01:36 PM | #61 |
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What does your order sheet look like?
I've got a "Vehicle Inquiry Report" from my CA, but it doesn't list standard features. I've got "Connected Package Pro" listed in the Track My BMW on the website, but it doesn't have the option codes. |
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10-30-2020, 01:41 PM | #62 | |
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5AP Decoding for no-dazzle high-beam assistance 6C3 Connected Package Professional 6CP Apple CarPlay Compatibility Apparently that 6C3 row should be 6C4... someone clicked the wrong thing at the dealer... |
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10-30-2020, 01:45 PM | #63 |
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Thanks. Just emailed my CA. I've got both 5AP and 6CP (among many other things), but no 6C3/4. It is listed on the website, but who knows if that just pops up on the website but isn't related to my actual build sheet.
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10-30-2020, 08:23 PM | #64 |
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Folks, OP Here.
Just an FYI - finally got my situation fixed. Not sure why - but I had to reboot the idrive controller - twice, and finally the app became fully functional. If anyone has similar issues, i recommend the reboot (press volume key appx 70 seconds, let idrive go blank at least 2x) - remove the app from your phone, reinstall, and see if that corrects the issue. Aceman |
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11-09-2020, 01:38 PM | #65 | |
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Thanks to owine for your help in seeing the difference in packages, which allowed BMW ConnectedDrive to ultimately fix the issue. -Steve |
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