2022 BMW X5

Land0 · 03-06-2022, 08:23 PM

Hi all,

Long time lurker, first time poster; etc etc.

Long story short - in November 2021, I purchased an X5 40i from a dealer in California. The car was brand new, but a showroom vehicle. It's been a great car but for a single reoccurring problem that the dealer can't fix after multiple attempts.

Basically - the front left makes an obvious loose sounding knocking noise when going over bumps or uneven ground. It's done this from practically new (I think we noticed it a few days in). Since then, the car has been back with the dealer 4 or 5 times over several months having various suspension components swapped out to try and fix the issue, which still persists.

The dealer has been thus far fair to me. I got a fair deal on the vehicle (a few hundred bucks off of MSRP, which seems to be about as good as you can get in this day and age..), and they were awesome during the purchase (letting me have cars to test on my own for half a day at a time, etc). The service dept has also been fine attempting to fix the fault, and very apologetic.

However, I feel like I've hit the final straw now, and after they claimed it was fixed this time (it's not), I want them to replace the car with a new one. I can't believe that it's an inherent problem with all X5's, and we love everything else about it..

Has anyone had any experience swapping cars with a fault like this at a BMW dealer? Any idea what I should expect?

I would be inclined to let them give it another shot at fixing it given the scarcity of cars at the moment - but as I'm planning to keep it for a long time, it vexes me that I'm going to keep a car that's had such an unfixable fault, presumably from factory.

Opinions appreciated! (Mostly other war stories of other people having been through something like this, and whether it was ever resolved to your satisfaction would cool to hear..

)

Thanks!

-Vanguard- · 03-06-2022, 08:32 PM

Just have them keep replacing parts.

There arent THAT many parts that could be causing this issue.

Eventually they will get it.

BMW will 100% no swap the car as its repairable and I think it requires a minimum of 3 attempts for you to sue them over lemon law.

I would escalate to the service manager and make him take responsibility that its fixed correctly and have them give you a nice loaner while you wait, like a 7 series or something.

TurtleBoy · 03-06-2022, 08:51 PM

Make sure that they have created a TSARA case for the problem. That will get the BMW engineers involved. As mentioned, there is a limited number of parts that could be causing the problem. If they still can't get it fixed then it would be time to consider pursuing the Lemon Law. from your description you may already meet the requirements. If it gets to that point they may go the buyback route rather than going through the Lemon Law process.

https://dcba.lacounty.gov/portfolio/the-lemon-law/

MadSpirit · 03-07-2022, 05:59 AM

Springs or air suspension?

RNorb · 03-07-2022, 07:46 AM

I've noticed a very faint knocking noise coming from the right front when cornering at low speeds. I've got air suspension.

ggalanis · 03-07-2022, 06:51 PM

Quote:

Originally Posted by RNorb

I've noticed a very faint knocking noise coming from the right front when cornering at low speeds. I've got air suspension.

I recently had them replace a control arm due to it being what can be best described as creaky. It caused a bunch of unpleasant sounds from the front passenger side at low speeds (sometimes knocking sounds). So if yours is producing any of the sounds mine was making, and you can recreate the noise easily, you should take it in to the dealer for them to inspect it.

It started just before xmas 2021 but seemed to go away after a couple of days. Then in late feb, it started again but didn't go away. It was a little subtle at first but got worse over time. They checked it out and had to replace some parts under warranty. After they inspected it, it became unbearable. The main part of the repair was #31-10-6-878-082 (lower control arm with rubber bushing).

Took two weeks to get the parts cause they were BO... Had it taken another week to get them, I would have had to take a loaner cause the sound got pretty bad.

I have a video of what it sounded like the morning before they inspected it and it got noticeably worse after that.
https://youtu.be/Y-WADAnCrAE

You essentially only see the glove box but the noise starts at about 35 seconds in and it is almost 4.5 minutes starting from my pharmacy to my house in low speed residential area roads (max 50km/h). Started with the climate control turned off to better capture the sound but eventually turned it on when I was sure I had a decent recording I could use.

VK335M · 03-07-2022, 11:53 PM

It sounds like you need to take advantage of the lemon law.

swainbmw · 03-14-2022, 12:24 AM

What I would do and have done many times When the service department cannot figure out something or consistently go back for the same thing I pick up the car go to the front of the building and trade it for another one or a go to a different brand lol but if I had to guess what the problem was here I'd say it was the A arm bushings went bad

X5_CC · 03-15-2022, 06:44 PM

See the service bulletin below. Is this your issue?

https://static.nhtsa.gov/odi/tsbs/20...78996-9999.pdf

kkratochvil · 03-21-2022, 09:54 PM

Quote:

Originally Posted by Land0

Hi all,

Long time lurker, first time poster; etc etc.

Long story short - in November 2021, I purchased an X5 40i from a dealer in California. The car was brand new, but a showroom vehicle. It's been a great car but for a single reoccurring problem that the dealer can't fix after multiple attempts.

Basically - the front left makes an obvious loose sounding knocking noise when going over bumps or uneven ground. It's done this from practically new (I think we noticed it a few days in). Since then, the car has been back with the dealer 4 or 5 times over several months having various suspension components swapped out to try and fix the issue, which still persists.

The dealer has been thus far fair to me. I got a fair deal on the vehicle (a few hundred bucks off of MSRP, which seems to be about as good as you can get in this day and age..), and they were awesome during the purchase (letting me have cars to test on my own for half a day at a time, etc). The service dept has also been fine attempting to fix the fault, and very apologetic.

However, I feel like I've hit the final straw now, and after they claimed it was fixed this time (it's not), I want them to replace the car with a new one. I can't believe that it's an inherent problem with all X5's, and we love everything else about it..

Has anyone had any experience swapping cars with a fault like this at a BMW dealer? Any idea what I should expect?

I would be inclined to let them give it another shot at fixing it given the scarcity of cars at the moment - but as I'm planning to keep it for a long time, it vexes me that I'm going to keep a car that's had such an unfixable fault, presumably from factory.

Opinions appreciated! (Mostly other war stories of other people having been through something like this, and whether it was ever resolved to your satisfaction would cool to hear..

)

Thanks!

I had a similar issue. I started hearing creaking/popping (probably more like what ggalanis described) just a few months after taking delivery in late March, 2020. Given COVID, I really didn't start trying to get it figured out until late Summer or Fall in 2020. Initially, I got the usual "can't recreate" situation at my dealership (understandable, as it did "come and go"...)

I eventually figured-out it was worse when it was wet (after a car wash or driving in rain for a couple of days...). After a really busy first half of 2021, I finally got it in in September, 2021. I did a drive with the service foreman...he picked-up on it right away. (By this time, you could hear it all the time, at slow speeds, by going through any dip, etc.)

They tracked it to the left, front lower control arm (part #31-10-6-878-081). It took a couple of months to get the parts and I finally got it replaced in November, 2021. Problem solved!!

Bavar-ian · 06-12-2022, 06:29 PM

My 40i started to have faint knocking sounds at slow speeds over city roads.
3000kms in and it got worst.
It sound like a loose top control arm.
Got the car jacked up and found the right boot displaced too.
Gg in for a check in 2 weeks

sharkymcpeterson · 06-13-2022, 07:33 AM

Quote:

Originally Posted by Land0

Hi all,

Long time lurker, first time poster; etc etc.

Long story short - in November 2021, I purchased an X5 40i from a dealer in California. The car was brand new, but a showroom vehicle. It's been a great car but for a single reoccurring problem that the dealer can't fix after multiple attempts.

Basically - the front left makes an obvious loose sounding knocking noise when going over bumps or uneven ground. It's done this from practically new (I think we noticed it a few days in). Since then, the car has been back with the dealer 4 or 5 times over several months having various suspension components swapped out to try and fix the issue, which still persists.

The dealer has been thus far fair to me. I got a fair deal on the vehicle (a few hundred bucks off of MSRP, which seems to be about as good as you can get in this day and age..), and they were awesome during the purchase (letting me have cars to test on my own for half a day at a time, etc). The service dept has also been fine attempting to fix the fault, and very apologetic.

However, I feel like I've hit the final straw now, and after they claimed it was fixed this time (it's not), I want them to replace the car with a new one. I can't believe that it's an inherent problem with all X5's, and we love everything else about it..

Has anyone had any experience swapping cars with a fault like this at a BMW dealer? Any idea what I should expect?

I would be inclined to let them give it another shot at fixing it given the scarcity of cars at the moment - but as I'm planning to keep it for a long time, it vexes me that I'm going to keep a car that's had such an unfixable fault, presumably from factory.

Opinions appreciated! (Mostly other war stories of other people having been through something like this, and whether it was ever resolved to your satisfaction would cool to hear..

)

Thanks!

My x5 was making a popping sound at low speeds when the wheel was turned in a certain direction. The dealer took a few shots at diagnosing and eventually correcting the issue. In the end the issue turned out to be loose or broken bolts in the rack and pinion steering system.

Good luck op.

yzhou2004 · 10-05-2023, 05:25 PM

Quote:

Originally Posted by Bavar-ian

My 40i started to have faint knocking sounds at slow speeds over city roads.
3000kms in and it got worst.
It sound like a loose top control arm.
Got the car jacked up and found the right boot displaced too.
Gg in for a check in 2 weeks

have you had it solved? if so, what were exact causes? control arm?

I am researching front faint noise issues at slow speed (<25 mph) without brakes applied on city streets (not even every bumpy). Still puzzled. Thanks.

RNorb · 10-06-2023, 11:44 AM

Quote:

Originally Posted by yzhou2004

have you had it solved? if so, what were exact causes? control arm?

I am researching front faint noise issues at slow speed (<25 mph) without brakes applied on city streets (not even every bumpy). Still puzzled. Thanks.

Same here. I also have a 2020 X5. I've asked the dealer twice about it and they can never hear it. It seems to get louder when its cold in the morning and I first drive off. By the time I get to the dealer they can't hear it.

yzhou2004 · 10-06-2023, 04:39 PM

Quote:

Originally Posted by RNorb

Same here. I also have a 2020 X5. I've asked the dealer twice about it and they can never hear it. It seems to get louder when its cold in the morning and I first drive off. By the time I get to the dealer they can't hear it.

I have some YT videos to show my issues that I posted in another thread (not just about the rear creaks but front as well). do they sound like your issues too?

https://g05.bimmerpost.com/forums/sh....php?t=2053158

JohnWick813 · 10-17-2023, 01:16 AM

Quote:

Originally Posted by RNorb

I've noticed a very faint knocking noise coming from the right front when cornering at low speeds. I've got air suspension.

im having this problem right now

Quote:

Originally Posted by sharkymcpeterson

My x5 was making a popping sound at low speeds when the wheel was turned in a certain direction. The dealer took a few shots at diagnosing and eventually correcting the issue. In the end the issue turned out to be loose or broken bolts in the rack and pinion steering system.

Good luck op.

exactly what im experiencing If I turn the wheel a full 180 to lock position than accelerate out of it I get this knocking rubbing feeling smh

yzhou2004 · 10-19-2023, 12:25 AM

Just an update on my case.

And here is my YT video to show faint creaky noise issue at creeping speed. Hope it will help someone else with same problem.

I sent my car to a nearby dealer on Monday and got my car back today. Been at dealer for 3 days. They found defective left front air struct and replaced it with a new one. The part came in just 2 days. Seems supply chain is less of a problem now? The noise seems gone at test drives on my way back. But I will keep eyes on it and see it really solved the issue coz I wasn't sure where exactly the noise came from, front, rear, left or right.

Very disappointed the air struct gave way at 21K miles. Now I am concerned how long the other three will last.

03-06-2022, 08:23 PM	#1
Land0 Registered 3 Rep 1 Posts Drives: BMW X5 Join Date: Mar 2022 Location: Norcal iTrader: (0)	2022 BMW X5 - Faulty Suspension Hi all, Long time lurker, first time poster; etc etc. Long story short - in November 2021, I purchased an X5 40i from a dealer in California. The car was brand new, but a showroom vehicle. It's been a great car but for a single reoccurring problem that the dealer can't fix after multiple attempts. Basically - the front left makes an obvious loose sounding knocking noise when going over bumps or uneven ground. It's done this from practically new (I think we noticed it a few days in). Since then, the car has been back with the dealer 4 or 5 times over several months having various suspension components swapped out to try and fix the issue, which still persists. The dealer has been thus far fair to me. I got a fair deal on the vehicle (a few hundred bucks off of MSRP, which seems to be about as good as you can get in this day and age..), and they were awesome during the purchase (letting me have cars to test on my own for half a day at a time, etc). The service dept has also been fine attempting to fix the fault, and very apologetic. However, I feel like I've hit the final straw now, and after they claimed it was fixed this time (it's not), I want them to replace the car with a new one. I can't believe that it's an inherent problem with all X5's, and we love everything else about it.. Has anyone had any experience swapping cars with a fault like this at a BMW dealer? Any idea what I should expect? I would be inclined to let them give it another shot at fixing it given the scarcity of cars at the moment - but as I'm planning to keep it for a long time, it vexes me that I'm going to keep a car that's had such an unfixable fault, presumably from factory. Opinions appreciated! (Mostly other war stories of other people having been through something like this, and whether it was ever resolved to your satisfaction would cool to hear.. ) Thanks!
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03-06-2022, 08:32 PM	#2
-Vanguard- Lieutenant Colonel 1179 Rep 1,502 Posts Drives: 2021 X6M Competition Join Date: Dec 2020 Location: NY iTrader: (0)	Just have them keep replacing parts. There arent THAT many parts that could be causing this issue. Eventually they will get it. BMW will 100% no swap the car as its repairable and I think it requires a minimum of 3 attempts for you to sue them over lemon law. I would escalate to the service manager and make him take responsibility that its fixed correctly and have them give you a nice loaner while you wait, like a 7 series or something.
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03-06-2022, 08:51 PM	#3
TurtleBoy General 13459 Rep 20,051 Posts Drives: 2019 X5 40i,2021 M340i Join Date: Jan 2019 Location: Colorado iTrader: (0)	Make sure that they have created a TSARA case for the problem. That will get the BMW engineers involved. As mentioned, there is a limited number of parts that could be causing the problem. If they still can't get it fixed then it would be time to consider pursuing the Lemon Law. from your description you may already meet the requirements. If it gets to that point they may go the buyback route rather than going through the Lemon Law process. https://dcba.lacounty.gov/portfolio/the-lemon-law/ __________________ 2021 BMW G20 M340i xDrive - Verde Ermes/Black - 03/2024.40 2019 BMW G05 X5 xDrive40i - Phytonic Blue/Cognac - 11/2023.50
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03-07-2022, 05:59 AM	#4
MadSpirit New Member 9 Rep 16 Posts Drives: X4, X5 Join Date: Jan 2020 Location: EU iTrader: (0)	Springs or air suspension?
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03-07-2022, 07:46 AM	#5
RNorb First Lieutenant 239 Rep 371 Posts Drives: 2025 X5 M60i, 2024 X1 28i Join Date: Apr 2014 Location: Phoenix iTrader: (0)	I've noticed a very faint knocking noise coming from the right front when cornering at low speeds. I've got air suspension.
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03-07-2022, 11:53 PM	#7
VK335M Second Lieutenant 104 Rep 281 Posts Drives: F30 335 M Sport Join Date: Mar 2014 Location: PA iTrader: (2)	It sounds like you need to take advantage of the lemon law.
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03-14-2022, 12:24 AM	#8
swainbmw Major 526 Rep 1,145 Posts Drives: 2022 x5 40! Join Date: Nov 2015 Location: wv iTrader: (0) Garage List 2022 bmw x5 vermil ... [0.00] 2023 Toyota tocoma ... [0.00]	What I would do and have done many times When the service department cannot figure out something or consistently go back for the same thing I pick up the car go to the front of the building and trade it for another one or a go to a different brand lol but if I had to guess what the problem was here I'd say it was the A arm bushings went bad
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03-15-2022, 06:44 PM	#9
X5_CC Captain 289 Rep 668 Posts Drives: X5 40i Join Date: Nov 2018 Location: Texas iTrader: (0)	See the service bulletin below. Is this your issue? https://static.nhtsa.gov/odi/tsbs/20...78996-9999.pdf
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06-12-2022, 06:29 PM	#11
Bavar-ian Private First Class 178 Rep 158 Posts Drives: X5 G05 Join Date: Apr 2022 Location: N/A iTrader: (0)	My 40i started to have faint knocking sounds at slow speeds over city roads. 3000kms in and it got worst. It sound like a loose top control arm. Got the car jacked up and found the right boot displaced too. Gg in for a check in 2 weeks Attached Images
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10-19-2023, 12:25 AM	#17
yzhou2004 Private 11 Rep 63 Posts Drives: 2020 BMW X5 xDrive 40i Join Date: Aug 2023 Location: US iTrader: (0) Garage List 2020 BMW [0.00]	Just an update on my case. And here is my YT video to show faint creaky noise issue at creeping speed. Hope it will help someone else with same problem. I sent my car to a nearby dealer on Monday and got my car back today. Been at dealer for 3 days. They found defective left front air struct and replaced it with a new one. The part came in just 2 days. Seems supply chain is less of a problem now? The noise seems gone at test drives on my way back. But I will keep eyes on it and see it really solved the issue coz I wasn't sure where exactly the noise came from, front, rear, left or right. Very disappointed the air struct gave way at 21K miles. Now I am concerned how long the other three will last.
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