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      08-10-2019, 01:45 PM   #67
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Quote:
Originally Posted by robby818 View Post
I am at the dealership about to pull the trigger on an X5 and they are telling me my VIN doesnt require the July update so they will not install it. How do you eat around that reason?
You tell them you'll take your business elsewhere. They won't be willing to lose a whole deal over a software update. You hold all the cards pre-purchase.
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      08-10-2019, 02:15 PM   #68
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Quote:
Originally Posted by robby818 View Post
I am at the dealership about to pull the trigger on an X5 and they are telling me my VIN doesnt require the July update so they will not install it. How do you eat around that reason?
Dealers now are probably gun shy on performing the updates because they can break things that used to work. Since the car is on their lot, they have no clue what works and what doesn't and would probably rather have someone buy it and let them figure it out.
None the less, to me thats a sign of a lazy dealer that I would be having issues with post purchase, I'd go elsewhere.
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      08-10-2019, 03:39 PM   #69
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I finally got them to agree to it after threatening to back out on my ordered car. I’ll need to come back next week. The manager used my key to print a document for me showing that a software update was available.

I believe the service dept. was looking at whether there are recalls or service campaigns available for my VIN. iDrive doesn't fall into that category so I think thats why they didn't see the update. Whatever the manager printed using my key clearly shows an update is available.


Car is getting tint now and I’ll be able to enjoy driving it in a few hours.

Last edited by robby818; 08-10-2019 at 04:13 PM..
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      08-11-2019, 11:56 AM   #70
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@RowanBuds - Yes, I had connected drive app set up ahead of time. I also got the info from Sirius XM and had that set up.

Note that I had read the manual ahead of time so some of the experience with the genius I had already read.

Highly recommend having the connected drive app set up first. However don't toot the horn ahead of delivery that will annoy them hahahah
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      08-11-2019, 04:57 PM   #71
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My service adviser told me they got a message from bmw saying not to do the July update on X5s and X7s as it will cause more problems.
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      08-11-2019, 05:17 PM   #72
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We just picked up a new 2020 X5 yesterday and it had 7/2019.35 in it. So far no problems. No problems with ApplePlay or anything else, but we've only driven it a hundred miles or so, so far.
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      08-12-2019, 09:53 AM   #73
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I just dropped my car for service, my service advisor tells me that the software upgrades are not covered!! OTA doesn't work for most of us so we are stuck with older software unless we are willing to pay for upgrade which I am not!!
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      08-12-2019, 09:59 AM   #74
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Quote:
Originally Posted by sumsuv View Post
I just dropped my car for service, my service advisor tells me that the software upgrades are not covered!! OTA doesn't work for most of us so we are stuck with older software unless we are willing to pay for upgrade which I am not!!
they only cover if there is something wrong. tell them your BC button works intermittently or that car play is buggy (both are true)
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      08-12-2019, 02:10 PM   #75
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I did say carplay, which is true as you said but this person said that there is no software fix for that yet
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      08-12-2019, 03:28 PM   #76
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Originally Posted by sumsuv View Post
I did say carplay, which is true as you said but this person said that there is no software fix for that yet
If you have laser lights and a pre 03/2019 build then they will update iDrive in order to activate the cornering lights.
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      08-12-2019, 03:45 PM   #77
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JayPichardo are you hearing anything as to when the "July" OTA update will be made available?
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      08-12-2019, 06:56 PM   #78
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Originally Posted by sumsuv View Post
I did say carplay, which is true as you said but this person said that there is no software fix for that yet
I had intermittent CarPlay issues with the 03/2019.46 software ( (phone would randomly not connect or disconnect). My SA had me come in to update to 07/2019.39 at the end of July specifically to address these issues. I have not had issues with CarPlay since then.
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      08-12-2019, 07:01 PM   #79
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My new 2020 X5 that I picked up two days ago has 07/2019.35. When I check for updates it says that there are none available. So far I have not run into any issues but, of course, I haven't driven it that much.
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      08-13-2019, 06:53 AM   #80
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Quote:
Originally Posted by Seiyaz View Post
My service adviser told me they got a message from bmw saying not to do the July update on X5s and X7s as it will cause more problems.
I also heard from the dealer that July software was pulled and they are still waiting on something newer. It makes sense since ios 12.4 was released on Jul 22 and 7/2019.35 also came out around the same timeframe. Unless their dev teams cooperate / cross-test before releases (I mean they can of course test with beta) but the timing is not sufficient to properly align one with another. New issues could have been identified after Jul 22 release of ios 12.4. This is just my guess.
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      08-13-2019, 08:41 AM   #81
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Originally Posted by AustinV View Post
It makes sense since ios 12.4 was released on Jul 22 and 7/2019.35 also came out around the same timeframe.
My 2020 X5 came with 7/2019.35 in it. So far no problems but I've only been using it for two days.
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      08-13-2019, 11:18 AM   #82
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My software shows the following date as the last update 11/2018.53

My vehicle has not been in for service yet. As it will not do any updates when driving as I have tried several times to see if I could initiate an update.

Every time I get in the car and start it I get different malfunctions codes. I assume these codes are probably based on running older software. What do the software updates provide that were not in the 11/2018.53 release.

Should the dealer have already done the updates when I purchased the car around May 1?

The vehicle was built in late January 2019
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      08-13-2019, 11:23 AM   #83
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Quote:
Originally Posted by midwestbmwguy View Post
My software shows the following date as the last update 11/2018.53

My vehicle has not been in for service yet. As it will not do any updates when driving as I have tried several times to see if I could initiate an update.

Every time I get in the car and start it I get different malfunctions codes. I assume these codes are probably based on running older software. What do the software updates provide that were not in the 11/2018.53 release.

Should the dealer have already done the updates when I purchased the car around May 1?

The vehicle was built in late January 2019
Other than a couple of test cases, there haven't been any OTA updates available.

Many dealers do not update the software on new vehicles. I was running .53 also until I got updated in June. There have been a lot of fixes and some features added in the new versions. You need to get you vehicle in and update to see if it takes car of the messages you are getting.
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      08-14-2019, 05:53 PM   #84
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I have 3/2019.44 in my car after updating my iphone to 12.4 version that fixed car play issue.
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      08-14-2019, 06:51 PM   #85
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My car came with 2019.44 in early June. My iPhone is updated. I haven’t received any updates except the experience mode and other apps. Everything works in my car, tho I don’t use CarPlay.

Honestly, I wouldn’t force updates from the dealer. Newer isn’t necessarily better. If your car is working with the version it has, I’d leave it alone. It is frustrating that promised upgrades with updates just aren’t happening, but hopefully they will happen soon.

I was build pricing some different MB models today and noticed that OTA updates on thise cars are an extra-cost option. I’m thinking OTA just isn’t ready for prime time.
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      08-15-2019, 09:33 AM   #86
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Quote:
Originally Posted by mnewnam View Post
Just got my X5 back from service yesterday with the 7/2019.39 update. Lots of changes to the UI. Menus, like the data privacy menu, are different. The maps in the HUD and instrument cluster are more detailed. Icons updated under the Apps menu. The BMW Assistant listening screen is different, the graph that moves around while you talk is now the BMW M colors. I've noticed some icons have moved in the HUD, like the green cruise control icon. They've put a lot of work into it. Just wish I had those new apps, caring car, experience modes, and climate rules.

I'm hoping the software resolved the BC button lock up issue and the erroneous Sirius subscription warning message.

They replaced my wireless charging pad and that fixed the Apple Pay popping up issue.

Most of my presets remained, but I needed to go to the remote start menu under climate and accept the warning message to re-enable it. I also will need to recode to turn off auto stop start. My seating preferences were wiped, so had to set them back up.
Quoted because this is exactly the update I had done, picked up the vehicle this morning. Also had my charging tray replaced, no more Apple Pay pop-up! Going to call the Genius to see what's needed to get those experience, climate rules apps installed.
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      08-15-2019, 09:58 AM   #87
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Quote:
Quoted because this is exactly the update I had done, picked up the vehicle this morning. Also had my charging tray replaced, no more Apple Pay pop-up! Going to call the Genius to see what's needed to get those experience, climate rules apps installed.
It took until 3 days after the update, but the experience modes and caring car showed up.
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      08-15-2019, 10:11 AM   #88
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Quote:
Originally Posted by PhatBoyG View Post
Quoted because this is exactly the update I had done, picked up the vehicle this morning. Also had my charging tray replaced, no more Apple Pay pop-up! Going to call the Genius to see what's needed to get those experience, climate rules apps installed.
There is nothing that can be done to install those apps. They are sent out as part of a regular Apps and Services update and there does not seem to be any rhyme or reason as to when they are installed.
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